1. Domestic Shipping (US)
We offer standard and expedited shipping within the United States to ensure your rug is delivered safely and on time.

Shipping Companies: We primarily work with the following shipping companies:

UPS (United Parcel Service)

FedEx (FedEx)

USPS (United States Postal Service)
Shipping Costs: Shipping costs are determined by the order amount and the shipping address, and are displayed at checkout.

Standard Shipping: Usually delivered within 3-7 business days.
Expedited Shipping: 2-3 business days are available, and the cost will be clearly displayed at checkout.
Order Tracking: Once your order is shipped, we will provide a tracking number via email, and you can check the status of your order at any time.

2. International Shipping
We offer shipping services for international customers, which are carried out under the following terms:

Shipping Companies: International shipping is mainly carried out through the following companies:

DHL (DHL Express)

FedEx
Shipping Costs: International shipping costs are calculated based on the destination, rug weight and size, and the specific costs will be displayed at checkout.

Shipping time: International shipping usually takes 7-14 business days, depending on the destination and customs processing.

Duties and import taxes: Please note that all international orders may incur additional duties and import taxes based on the regulations of the destination country. These charges are borne by the customer, and we recommend that you consult your local customs for relevant information before placing an order.

3. Order Tracking
You will receive tracking information after shipment to facilitate tracking of your package status.

4. Special Note
When processing international shipping orders, please make sure to provide an accurate shipping address and contact number to prevent shipping delays.
If you encounter any shipping issues or special requirements, please feel free to contact our customer service team, we will serve you wholeheartedly.
If you have any other questions, please check our FAQ or contact our customer service directly.