Thank you for choosing Rugory.com. We want you to be happy with your rug purchase. If you are not satisfied with your purchase, we offer a simple return and refund process. Please read the following policy carefully to make sure you understand our return and refund terms.

1. Return Policy
Return Time: You can apply for a return within 30 days of receiving the goods. Please make sure to submit your return request within this period.

Return Conditions:

The product must be unused and in original condition, including all tags and packaging.

The product should be in the original box, clean and undamaged.

No refunds will be accepted for customized or special order items.

Request a Return: To return an item, please contact us at:

Email: waielshihadeh@rugory.com

You will need to provide the following information:

Order Number
Reason for Return
Contact Information

2. Refund Policy
Refund Processing: Once we receive your return and confirm that it is eligible for return, we will process the refund as soon as possible. The refund will be made to your original payment method.

Refund processing time: Refund processing time is usually 5-7 business days. The specific arrival time may vary slightly depending on the payment institution.

Shipping costs: If the return is due to our error (such as sending the wrong item or the item is damaged), we will cover the return shipping costs. For returns due to other reasons, the shipping costs will be borne by the customer.

III. Exchange Policy
If you wish to exchange the product (for example, the size or color is not suitable), please apply according to the above return process, and you will place a new order to get the new item after the refund.

IV. Notes
Please contact us before returning the item. Unauthorized returns will not be processed.
We are not responsible for returns caused by personal reasons (for example, the size is not right, the color is not liked).
Please keep the shipping documents and tracking information to ensure a smooth return process.

Thank you for choosing Rugory.com! We are committed to providing you with a great shopping experience and excellent customer service.