1. How do I choose the right rug for me?
When choosing a rug, please consider the following:

Size of space: Measure the space where you want to place the rug to make sure you choose the right size.
Style: Choose a color and pattern based on your interior decoration style. We have detailed descriptions and pictures of each rug on our website to help you make a choice.
Material: Choose the rug material (such as wool, polypropylene, etc.) based on your needs. Different materials have different comfort and durability.

2. What are the maintenance tips for rugs?
To extend the life of your rug, please follow the maintenance tips below:

Regular cleaning: Vacuum the rug regularly to remove dust and debris.
Deal with stains promptly: If there are stains, try to deal with them immediately. Gently wipe the contaminated area with warm water and a mild detergent.
Avoid direct sunlight: Try to avoid exposing the rug to strong sunlight for a long time to prevent fading.

3. How do I confirm my order?
After you place an order, you will receive a confirmation email confirming that your order has been received. Please check that your order information is accurate. If you do not receive a confirmation email, please check your spam folder or contact customer service to confirm the status of your order.

4. Can I cancel or modify my order?
You can cancel or modify your order at any time before it is processed by contacting the customer service team. If your order has already been processed, we will not be able to modify the order. Please refer to our return policy for return and refund options.

5. What is your shipping policy?
Shipping time: Generally, we process orders 3-5 days after receiving the order.
Shipping costs: The shipping costs of all orders will be shown at checkout, and the specific costs depend on your location and the shipping method selected.
International shipping: We offer international shipping services, but additional duties and fees may apply, depending on the destination.

6. What if the carpet I received is not what I ordered?
If the carpet you received is not what you actually ordered, please contact us within 7 days of receiving the goods. We will provide you with a return or exchange service. Please make sure to keep the original packaging and receipt.

7. What is your return and refund policy?
Our return and refund policy is as follows:

Return period: You must submit a return request within 30 days of receiving the goods, and the goods must be in unused condition.
Refund processing: We will process the refund within 5-7 business days after receiving the return.

8. If I am not satisfied with the carpet, can I apply for a return?
Yes, you can apply for a return request within  fter receiving the carpet. Please make sure that the carpet is unused and in its original packaging. Please refer to our Return and Refund Policy page for relevant return details.